Over recent months, I’ve spent time with founders from a range of different businesses who wanted to talk about the amount of capacity pressure they and their teams were facing. At first, the conversations sounded positive. The businesses were busy, clients valued the work and demand was clearly there. But quite quickly it became obvious that the founders were struggling to keep up with the demands of the business — and often unsure why the organisation felt under such pressu

Not every important decision needs to be answered immediately. In fact, some decisions improve if you allow them to remain open for a while. That can feel counterintuitive. We’re taught to value decisiveness. To resolve uncertainty quickly. To demonstrate confidence through action. But there’s a difference between delay and deliberate reflection. Sometimes the most productive move is to stay with the question a little longer. Why We Rush to Answers Unanswered questions create